Shipping policy

Welcome to zeyuno Shipping Policy. For any inquiries, please contact us at [email protected].

1. Order Handling Time:

  • All orders are processed within 2-3 business days.
  • Orders are not shipped or delivered on weekends and holidays.
  • In case of high volume of orders, dispatches may be delayed by a few days.

2. Shipping Time:

  • Estimated delivery time after dispatch is between 7-15 business days.
  • Shipping times may vary based on the destination, availability of stock, and customs clearance.

3. Address Requirements:

  • Customers are required to provide a detailed address with postal code during checkout.
  • Incomplete or incorrect address information may cause delivery delays.

4. Shipping Costs:

  • Shipping costs will be calculated and displayed at checkout.
  • Some regions may qualify for free shipping promotions.
  • Shipping costs are determined based on the destination, weight, and value of the order.

5. Shipping Regions:

  • Customers can select shipping regions during checkout.
  • We offer shipping to multiple international destinations.
  • Some regions may have restrictions due to current global situations.

6. Factors Affecting Shipping:

  • Delivery times may be affected by pandemics.
  • Extreme weather conditions might cause delays.
  • Customs clearance issues and remote locations can affect delivery schedules.

7. Order Confirmation:

  • An email confirmation will be sent once the order has been processed.
  • Tracking information will be provided once the order has shipped.

8. Tracking Orders:

  • Orders can be tracked via the link provided in the confirmation email.
  • Tracking may take 24-48 hours to become active after dispatch.

9. Changes and Cancellations:

  • Order changes and cancellations are accepted within 24 hours of purchasing.
  • After dispatch, changes or cancellations may not be possible.

10. Courier Services:

  • We use reliable courier services to ensure the safe delivery of your package.
  • Vendor selection depends on shipment destination and size.

11. Lost & Damaged Packages:

  • If your package is lost or damaged, please contact us immediately.
  • We will work with our courier service to resolve any issues promptly.

12. Packaging:

  • All items are securely packed to ensure safe transit.
  • Eco-friendly packaging options are available.

13. Import Duties & Taxes:

  • International shipments may be subject to import duties and taxes.
  • Customers are responsible for any additional charges upon delivery.

14. Customer Responsibility:

  • Customers must ensure all shipping information is accurate.
  • Failed deliveries due to incorrect information may result in additional charges.

15. Confirmation of Receipt:

  • Upon receipt of the package, please check all items for accuracy.
  • Report any discrepancies to us within 3 days of receipt.

16. Future Updates:

  • The shipping policy may be updated periodically without prior notice.
  • All changes will be reflected on this page for your information.